Your assignment is to create a crisis action plan and compose a positive reply to send to Mr. Ward to handle this bad news situation.
Go to Persuade Café using this link: http://wwww.bizcominthenews.com/colonnade. Read the information found on this home page, Mr. Ward’s Email, the TripAdvisor Review, the Tweet, and the YouTube Video found in Tabs at the top of the page.
- Begin with a title page.
- Create a two- to three-page paper showing your crisis action plan to handle this situation.
- Prepare an email response to Kevin Ward’s email.
- End with a reference page citing the research found on the above website pages.