remember to reference at least two external scholarly sources plus text course material use complete sentences and proper grammar word count requirement for initial discussion board post 250

Of the two types of customer expectations, adequate performance expectations fluctuate the most.

Describe a situation that would cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance.

What might a firm do in this situation to achieve its satisfaction targets?

Support your post with scholarly RESEARCH on product performance expectations.